We are sorry if there is a problem or you simply don't like our sporty toys. It happens (thankfully for us, very rarely).
You have two options, we can
1) refund you, or
2) offer you a new toy.
Let us know which option you prefer.
E-mail us: email@example.com
We want to be the baby toy company with a great customer care policy, not the company disputes with their customers.
Drop us a line!